Boston Logan International Airport is teaming up with high-tech ticketing company accesso Technology Group to operate a virtual security line, accesso announced in a press release released on Thursday (June 3rd). The virtual security line will be powered by Qsmart, the accesso virtual queuing platform, and is tested for an initial period of eight weeks.
This is the company’s first entry into serving the airline industry and makes Logan a pioneer in integrating technologies that can enhance the safety of its customers while building trust and loyalty while continuing to follow pandemic policies.
“More than ever, our customers want a simple and efficient travel experience. Even before the pandemic, we were working to integrate more technology and innovation into the traditional services provided at Boston Logan International Airport, ”said Kwang Chen, chief information officer at the Massachusetts Port Authority, which owns and operates Boston Logan International Airport.
After checking in to the queue, passengers will be able to view their remaining waiting time and will be alerted when it is time to enter the queue. They can then redeem their seat with airport staff using a QR code on their phone.
“The TSA line creates stress for many travelers, so our goal for this pilot program is to see if a virtual queue improves the customer experience by helping to reduce some of that stress during travel,” added Chen.
The virtual queue will also help security officers manage the flow of traffic on the security lines, including forecasting the number of arriving passengers. This will make capacity management easier for security guards and the process faster and safer for passengers.
Boston Logan International Airport passengers can use the virtual queue platform to support the airport, its team members and passengers, in time for the expected surge in air travel after the pandemic . Virtual queuing, a technology that was once part of the leisure and entertainment industry, has become a mainstay used by various industries.
As more people get vaccinated and the world reopens, long queues at airports are now commonplace. Domestic leisure travel is now at pre-pandemic levels and more than 2 million people were expected to take a flight before the May shutdown.
Facial recognition and others biometric identification protocols were adopted more widely as the pandemic took hold around the world, which helped spur products that could propel a contactless society.